Terms & Conditions
By participating in a Free Bird Retreat, you agree to adhere to our terms and conditions, which govern your involvement in our retreats. These terms cover booking, payments, cancellation policies, liability, and privacy. We prioritize your safety, enjoyment, and respect for others during retreat activities. Please review the full terms and conditions.
Booking Confirmation and Payment: Your booking is confirmed once we receive your full payment. A confirmation email will be sent upon receipt of your payment. Final details and the itinerary will be provided closer to the retreat date. We accept payments via Visa, Mastercard, AMEX, Discover, Apple Pay, Afterpay, and offer third-party financing through Klarna, available at the time of checkout. Please note that additional fees may apply for financing.
Travel Insurance Recommendation: We highly recommend that all participants obtain travel insurance to protect against unforeseen circumstances such as trip cancellations, medical emergencies, or other travel-related issues. Travel insurance can provide peace of mind and financial protection in case of unexpected events that may impact your trip. Please review and select a policy that best suits your needs and ensure you are adequately covered. Travelguard.com is an option.
Passports & Travel Documentation: Participants must possess valid passports and any required visas or travel permits necessary for entry into Mexico. A valid passport has an expiration date that is at least 6 months after the date of departure from Mexico. It is the participant's responsibility to understand and meet all entry requirements specific to their nationality and the destination. Free Bird Retreats is not liable for issues arising from inadequate or expired travel documentation.
Travel Forms: Participants are required to submit a completed Travel Form, including important information such as medical conditions and passport details, by September 1, 2024. Failure to provide the requested travel documentation and submit the Travel Form by this date may result in the cancellation of your reservation without refund.
Right to Terminate: Free Bird Retreats reserves the right to terminate this contract or the participant's participation in the retreat at its discretion, without liability, in the event of misconduct, failure to provide necessary health information, travel documentation, or behavior that jeopardizes the safety or well-being of others, as determined by Free Bird Retreats. In such cases, no refund will be provided for the remaining portion of the retreat.
Online Booking Terms and Conditions: When booking online, you agree to provide accurate and complete information. Any false information may result in the cancellation of your booking without a refund. You will receive a confirmation email once your payment has been processed successfully. If you do not receive a confirmation email within 24 hours, please contact us at info@freebirdretreats.com.
Refund and Cancellation Policy: Cancellation requests within 48 hours of booking are fully refundable, minus a 2.9% non-refundable merchant fee. Requests made before September 1, 2024, will receive a 25% refund. Cancellations after September 1, 2024, are non-refundable. Refunds will be processed using the original form of payment. All cancellation requests must be submitted in writing via email to info@freebirdretreats.com.
Health and Safety: Participants are responsible for disclosing any medical conditions, physical limitations, mental health concerns, or dietary restrictions that may affect their participation in retreat activities. This includes wellness treatments and yoga conducted in various environmental conditions. It is recommended to consult with a medical professional regarding individual health considerations. Failure to provide this information may result in the cancellation of your reservation without refund. Free Bird Retreats is not liable for issues arising from undisclosed conditions.
Retreat Expectations: Participants are required to follow the rules and guidelines set by the resort or venue hosting the retreat, treat others with respect, and adhere to the terms and conditions outlined in this travel agreement. Compliance with local laws and regulations is also expected.
Resolving Disputes: Any disputes arising from this contract shall be resolved through mediation or arbitration in Wisconsin.
Force Majeure: Free Bird Retreats is not liable for any changes, delays, or cancellations due to unforeseen circumstances beyond its control, such as natural disasters, strikes, or government regulations.
Non-Transferability and Non-Refundability Policy: Retreat packages and their inclusions are non-transferable, non-redeemable for cash, and cannot be exchanged or refunded in the event of non-attendance or unused services. Free Bird Retreats reserves the right to dismiss guests who do not comply with retreat expectations without refund or exchange of services.
Acceptance of Liability for Damages: By participating in a Free Bird Retreat, participants acknowledge and accept full responsibility for any damages caused to property or individuals during the retreat. They agree to indemnify and hold harmless Free Bird Retreats from any claims, liabilities, costs, and expenses arising from such damages.
Massage Cancellation Policy: Any cancellations or change requests for the scheduled 1-hour massage must be submitted in writing to info@freebirdretreats.com and the resort must be notified with at least 24 hours' notice before your scheduled appointment. Failure to provide adequate notice may result in your massage being considered redeemed and a cancellation fee charged by the resort. Spa services are based on availability.
Release of All Liability: Participants acknowledge that the entire trip, including all activities and events, is voluntary and carries inherent risks. ALMA LLC, dba Free Bird Retreats is not liable for any injuries, losses, or damages sustained during the retreat, including but not limited to activities, transportation, and accommodations. Events and excursions are voluntary and undertaken at the participant's own risk.
Confidentiality Agreement: As a participant in our retreat, you agree to respect the privacy and confidentiality of others. Personal information shared by fellow participants, including medical details, must not be disclosed unless you have explicit written authorization or it is necessary for their safety. This commitment ensures a supportive and trusting environment for all retreat attendees. We uphold strict confidentiality standards to protect your privacy and ensure a positive experience for everyone.
Intellectual Property Terms and Conditions: Copyrights, trademarks, and any other proprietary rights in materials provided by Free Bird Retreats (such as manuals, blog content, logos, and official retreat photos and videos) are owned by Free Bird Retreats. Participants are prohibited from using, copying, distributing, displaying, modifying, or creating derivative works of any materials owned by Free Bird Retreats without prior written permission. This includes but is not limited to the reproduction of manuals, blog content, logos, and official retreat photos and videos.
Participants are encouraged to share their own photos and experiences from the retreat on personal social media accounts. However, any use of Free Bird Retreats' intellectual property on social media must comply with these terms and conditions.
Free Bird Retreats reserves the right to enforce its intellectual property rights to the fullest extent of the law, including seeking injunctive relief and damages for any unauthorized use of its intellectual property.
Requests for permission to use Free Bird Retreats' intellectual property for purposes not expressly permitted under these terms and conditions should be directed to info@freebirdretreats.com.
Participants are expressly prohibited from using any Free Bird Retreats' intellectual property in a manner that could harm or disparage the brand. This includes but is not limited to using content to make the brand look bad or misrepresenting the retreat experience.
Photography and Media: Participants consent to the use of photographs and videos taken during the retreat for promotional purposes by Free Bird Retreats.
Travel Insurance: It is recommended that participants purchase travel insurance to cover any unforeseen circumstances, including trip cancellation, medical emergencies, and lost baggage.
Licensing Disclaimer: While we carefully select our wellness treatment facilitators, yoga instructors, and other providers, Free Bird Retreats has not verified their professional licensing. Participants should be aware of this and may choose to inquire directly with providers regarding their credentials.
Changes to Itinerary: While Free Bird Retreats aims to maintain the planned itinerary, including activities, accommodations, and meals, we reserve the right to make alterations in the event of unforeseen circumstances beyond our control that could adversely affect the safety or experience of our guests.
Privacy Policy: Your privacy is important to us. Read our Privacy Policy to learn how we collect, use, and protect your personal information.